Frequently asked
questions (FAQ)

General
Functions
Data protection
Subscription and payment
Hardware and networking

General

Who is Miele MOVE for?

Is there a Miele MOVE app for my smartphone?

What are the advantages of Miele MOVE?

How do I register?

Do I have to create a new company when registering in order to use Miele MOVE?

How many users can I add to my company in Miele MOVE?

How can I change the language settings in Miele MOVE?

What specifications does my PC/tablet need so that I can use Miele MOVE?

In which countries can I use Miele MOVE?

Does Miele MOVE work with a cloud?

Functions

Can I import data from other sources?

Can I use Miele MOVE to make settings on my machine remotely?

What functions does Miele MOVE offer?

Which user roles exist?

Data protection

How long does Miele MOVE store my data after I have deleted my account?

Where is my data stored?

How long do I have access to my data?

Subscription and payment

Is the free version of Miele MOVE limited in time?

How much does Miele MOVE cost?

I would like to take out a trial subscription/test a demo. What can I do?

Will I receive an invoice from Miele MOVE?

What happens to my collected machine data if I cancel my subscription?

How long is the duration of a subscription and what are the cancellation periods?

What is the right subscription plan for me and my company?

I already have an account. How can I upgrade my subscription?

How do I cancel my current subscription?

What payment methods are available?

Hardware and networking

What does "Connectivity" mean at Miele MOVE?

Which machines are compatible with Miele MOVE?

How do I connect a machine?

How do I add more users and machines?

You have not found what you were looking for?

Our Miele customer service is here for you.

Service Hotline

+44 (0)330 160 6693

Service Hours

Monday - Friday 8AM – 5:15 PM