Miele MOVE Connect is suitable for all organisations and companies that want to digitise their machine data and identify optimisation potential.

There is currently no native app for iOS or Android. However, you can easily use Miele MOVE via a browser on your smartphone or tablet.

You start the registration process by clicking on the "REGISTER" button on the Miele MOVE website. Then first, create your personal user account. Afterwards, you can register your company or join an existing one in Miele MOVE.

Another possibility is the invitation by an admin to an existing company. Via the link in the invitation e-mail you can create a user account and will be automatically assigned to the existing company.

No, you can also join an existing company during the registration.

Another possibility is the invitation by an admin to an existing company. Ask the admin of the corresponding company for an invitation. Via the link in the invitation e-mail you can create a user account and will be automatically assigned to the existing company.

In general, however, it is only possible to use all Miele MOVE Connect features (as well as furhter optional add ons like MedDent+) if your user account belongs to a company.

In the free version of Miele MOVE Connect, any number of users can use the digital solution. Optional add-ons such as MedDent+ are available to a limited number of users. This is communicated in the respective add-on packages.

You can change the language during the registration and at any time in your user profile. In addition to the language in the portal, the language of all notifications and mails from Miele MOVE Connect is also adapted.

Since Miele MOVE Connect is a digital web application, an active internet connection is required and in addition, you will need the latest browser version (Firefox, Chrome, Edge and Safari).

Currently, registration for Miele MOVE Connect is reserved exclusively for companies in Germany, Austria, Switzerland, Denmark, Finland, Great Britain, Ireland, Italy, Spain, Portugal, Greece, Netherlands, Belgium and Luxembourg.

Through compatible Miele Professional machines technical data (machine status data, status data, error data, etc.) will be generated depending on usage and operation. This data is transferred from the compatible machines to Miele via the Miele Cloud. Miele stores this data and provides them to you in an aggregated form via the Miele MOVE Connect (and add-ons) online portal. For further details, please see the Miele MOVE Connect privacy policy.

It is not yet possible to import data from external sources into Miele MOVE Connect (or add-ons). An implementation is being considered for the future. Therefore, we would be happy if you could let our customer service know your wishes and ideas in this regard.

Currently, Miele MOVE Connect offers full access to your machine data, allowing you to better control errors and optimize processes. It is not yet possible to set settings on the machine remotely via Miele MOVE Connect.

You can find an overview of the functions and the added value for you here

User

As a user of a company, you can view the status of all connected machines, access data and history. You can get notifications, use the dashboard and contact customer support.

Engineer

As an engineer of a company, you can access all features a user can access. Additionally, you can manage machines: You are able to connect new machines, rename, configure and delete them. Engineers do not have the option to manage the company’s account or users.

Admin

As an administrator of a company, you can access all features a user and engineer can access. Similar to an engineer you can manage machines: You are able to connect new machines, rename, configure and delete them. Additionally, you have the rights to manage your company’s account and users: You can edit company data, upgrade or downgrade your current subscription plan and invite users, delete users or change roles.

Your data will only be stored for as long as it is required to fulfill its respective purpose or if data processing is permitted on the basis of another legal basis. Upon termination of your entire contractual relationship with Miele, your admin and user accounts will be blocked or deleted. For further details, please see the Miele MOVE Connect privacy policy.

Through compatible Miele Professional machines, technical data (machine status data, status data, error data, etc.) will be generated depending on usage and operation. This data is transferred from the compatible machines to Miele via the Miele Cloud. Miele stores this data and makes it available to you in aggregated form via the Miele MOVE Connect online portal. For further details, please see the Miele MOVE Connect privacy policy.

The storage period of your historical data depends on your subscription.

In the free version Miele MOVE Connect, we guarantee availability for 12 months from the creation of a date.
For further details, please see the Miele MOVE Connect privacy policy.

List of supported machines.

To add a new machine to Miele MOVE Connect, ensure an adequate Internet connection at the machine's location. Depending on the machine type, LAN and/or WiFi are available as connectivity options.

Miele recommends a LAN connection as this connection type is simpler to set up and more stable.

Important notes on WiFi connection!

WiFi compatibility: 2.4 GHz frequency A 2.4 GHz frequency band is required in order to connect Miele machines to the Internet via a WiFi connection. This is currently a common standard. It is not possible to use a 5 GHz network. Most routers are able to activate both a 5 GHz and a 2.4 GHz frequency band simultaneously. These are referred to as dual-band routers. Check the product documentation and the router settings to find out which frequency band your router uses. Changes to the frequency band setting requires reconnecting all other machines linked to the network via WiFi. During the connection process, your computer (preferably a laptop running under Windows (required!)) must be connected to the same network to which your machine is to be connected. The distance between the machine and the computer should not exceed 10 m during the pairing process!

To start the connection process, you first require the machine number or serial number of your machine. This can be found either on the door or close to the door opening. Enter this number in the appropriate field and click on 'Next':

A check is next performed to ascertain whether a machine with the serial number entered exists in your local network. If your machine was not connected to your local network during initial setup, you will see the following dialogue:

If your machine is not found, the following dialogue appears:

Here, there is a choice between step-by-step guided connection and an advanced setup. Particularly when making the first connections, we recommend using the prompted process. This uses images to guide the user through the process.

Here you will also find the instructions for every machine that can currently be connected to Miele MOVE Connect (and add-ons).

Network-Guideline on Miele Website

Technical guideline on Miele Website