Frequently asked
questions (FAQ)

Miele MOVE is suitable for all companies that want to digitise their machine data so they can monitor, analyse and optimise their processes.

There is currently no native app for iOS or Android. However, you can easily use Miele MOVE via a browser on your smartphone or tablet.

Miele MOVE optimises your entire machine fleet management: You can access the data of your connected machines from anywhere and have an overview of your machine fleet at all times. This gives you significantly more control over locations, workload, performance data and troubleshooting processes.

You start the registration process by clicking on the "REGISTER" button on the Miele MOVE website. Then first, create your personal user account. Afterwards, you can register your company or join an existing one in Miele MOVE.

Another possibility is the invitation by an admin to an existing company. Via the link in the invitation e-mail you can create a user account and will be automatically assigned to the existing company.

No, you can also join an existing company during the registration.

Another possibility is the invitation by an admin to an existing company. Ask the admin of the corresponding company for an invitation. Via the link in the invitation e-mail you can create a user account and will be automatically assigned to the existing company.

In general, however, it is only possible to use all Miele MOVE features if your user account belongs to a company.

The number of users you can link to your company depends on your subscription. In the basic version, which you can use free of charge for an unlimited period of time, you have 3 user accounts available. If you book a paid subscription, you can expand the number of users up to 20.

You can change the language during the registration and at any time in your user profile. In addition to the language in the portal, the language of all notifications and mails from Miele MOVE is also adapted.

Since Miele MOVE is a digital web application, an active internet connection is required and in addition, you will need the latest browser version (Firefox, Chrome, Edge and Safari).

Currently, registration with Miele MOVE is reserved exclusively for companies in Germany, Austria and Switzerland. We are continuously working on the market launch in other countries.

Through compatible Miele Professional machines technical data (machine status data, status data, error data, etc.) will be generated depending on usage and operation. This data is transferred from the compatible machines to Miele via the Miele Cloud. Miele stores this data and provides them to you in an aggregated form via the Miele MOVE online portal. For further details, please see the Miele MOVE privacy policy.

Currently, Miele MOVE offers full access to your machine data, allowing you to better control errors and optimize processes. It is not yet possible to set settings on the machine remotely via Miele MOVE. An implementation is planned for the future. Therefore, we would be happy if you could let our customer service know your wishes and ideas in this regard.

Miele MOVE optimizes your entire machine fleet management: You can access the data of your connected machines from anywhere and have an overview of your machine fleet at all times. This gives you significantly more control over locations, workload and performance data. In addition, Miele MOVE supports you in troubleshooting and offers you direct contact to your Miele service partner.

The following user roles are available for Miele MOVE:

User

As a user of a company, you can view the status of all connected machines, access data and history. You can get notifications, use the dashboard and contact customer support.

Engineer

As an engineer of a company, you can access all features a user can access. Additionally, you can manage machines: You are able to connect new machines, rename, configure and delete them. Engineers do not have the option to manage the company’s account or users.

Admin

As an administrator of a company, you can access all features a user and engineer can access. Similar to an engineer you can manage machines: You are able to connect new machines, rename, configure and delete them. Additionally, you have the rights to manage your company’s account and users: You can edit company data, upgrade or downgrade your current subscription plan and invite users, delete users or change roles.

It is not yet possible to import data from external sources into Miele MOVE. An implementation is being considered for the future. Therefore, we would be happy if you could let our customer service know your wishes and ideas in this regard.

Through compatible Miele Professional machines, technical data (machine status data, status data, error data, etc.) will be generated depending on usage and operation. This data is transferred from the compatible machines to Miele via the Miele Cloud. Miele stores this data and makes it available to you in aggregated form via the Miele MOVE online portal. For further details, please see the Miele MOVE privacy policy.

The storage period of your historical data depends on your subscription. For further details, please see the Miele MOVE privacy policy.

Your data will only be stored for as long as it is required to fulfill its respective purpose or if data processing is permitted on the basis of another legal basis. Upon termination of your entire contractual relationship with Miele, your admin and user accounts will be blocked or deleted. For further details, please see the Miele MOVE privacy policy.

Miele MOVE offers a basic version that is available to you for free of charge for an unlimited period of time. Miele MOVE can be extended as required, by means of additional, chargeable subscriptions. For further details, please refer to the pricing page.

No, Miele MOVE offers a basic version that is available to you free of charge for an unlimited period of time.

The free version of Miele MOVE provides you and your company with the basis for successful machine management. Paid subscriptions allow you to expand your range of features. Details can be found on the pricing page.

When your subscription expires, your company account is downgraded to the basic free version. Accordingly, your data will be retained, but the scope of functions will be limited. Your data will only be stored for as long as it is required to fulfil the respective purpose, unless data processing is permitted on another legal basis. Upon termination of your entire contractual relationship with Miele, your admin and user accounts will be blocked / deleted. For further details, please see the Miele MOVE privacy policy.

The contractual relationship between you and Miele is entered into for an indefinite period of time and may be terminated by either party at any time by giving thirty (30) days' notice. For further details, please see the Miele MOVE General Terms and Conditions.

Payment for paid subscriptions is possible with MasterCard and VISA credit cards. When ordering online, the credit card number, validity date and security digit must be entered. The invoice amount is automatically debited from the credit card account by our payment service provider. When placing the order, you simultaneously transmit your credit card data. After the identification as a rightful cardholder, we request the credit card company via a payment service provider to initiate the payment transaction. For further details, please see the Miele MOVE General Terms and Conditions.

To subscribe to a new/another paid Miele MOVE subscription admin rights are required. After log in, the subscription management is available in the Miele MOVE administration area.

To cancel your existing paid Miele MOVE subscription admin rights are required. After log in, the subscription management is available in the administration area of Miele MOVE. The subscription can be cancelled at any time with thirty (30) days notice. For further details, please see the Miele MOVE General Terms and Conditions.

The free version of Miele MOVE provides you and your company with the basis for successful machine management. You are therefore able to try out the advantages of Miele MOVE free of charge for an unlimited period of time.

If you have purchased a paid Miele MOVE subscription, you will receive a monthly invoice by e-mail.

Miele MOVE offers you the option of connecting compatible Miele Professional machines with Miele MOVE. This level of transparency enables you to monitor, analyse and optimise your processes.